inquiry

Please contact us by email.
Please note that it may take some time to reply depending on the content. Inquiries received on weekends, national holidays, the year-end and New Year holidays, and during the summer will be responded to on the next business day or later.

We are unable to answer inquiries regarding product inventory and shipping.
As for the out-of-stock items, we are yet to determine when they will be restocked.
If there is stock, the stock quantity will be updated on the website.

*When inquiring about an order, please be sure to include your order number and name when emailing us.
*If you have set up email rejection or domain designation, please change your settings to receive emails from the domain "plusmember.jp".
*Please check the "Frequently Asked Questions/Purchased Products page" before making an inquiry.

We are currently receiving a large number of inquiries, so it may take some time for us to respond.
We will respond to inquiries in order, so if you have already made an inquiry, please wait a little longer.