A
受信拒否設定やドメイン指定をされている場合、ドメイン
「plusmember.jp」「mail.plusmember.jp」を受信する設定にしてください。
Go to "Details" under "Purchase History" on your My Page and you can check the contents of the automatically sent order completion email/convenience store payment completion email/shipping completion email from "Email Delivery History" at the bottom of the screen.
In addition, there may be cases where we are unable to resolve the issue of non-delivery of emails on our own.
Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases where emails are not delivered.
We apologize for the inconvenience, but please be sure to check even if you are not sure about your spam filter.
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■ For those using iCloud addressesIf you do not have enough iCloud storage capacity, you will not be able to send or receive any emails using your iCloud email address, regardless of whether you use our service or not.
In addition, regular emails were also deemed to be in violation of Apple's local policies.
We do not recommend using this service on this website as there have been reports of users refusing to receive emails.
Please consider using a different email address or register an additional free address (Gmail, Yahoo, etc.).
*You can register two email addresses on this site.
■ Domain-specific reception settings are blocking thePlease set up your email to receive emails from the following domains.
Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.
"plusmember.jp" "mail.plusmember.jp"
★For those using carrier (docomo/au/SoftBank) addresses
Each mobile phone company has a high standard level of spam prevention.
As a result, there have been many cases of emails not being delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.
■ For those using docomo addressesThe email may be marked as "spam."
The method for checking whether an email has been identified as spam varies depending on the device and environment you are using, so please check the following.
*
If you are using the standard iPhone email app*
If you are using the Docomo Mail app on an Android smartphone*You will be redirected to docomo's website.
■ For those using au addresses (ezweb.ne.jp/au.com)If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.
■ For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".
■ For those using free addresses (e.g. Gmail, Yahoo addresses) or PC addressesIt may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check all folders except your inbox.
■ Check if the capacity is exceededYou may not be able to receive emails if your mailbox or smartphone capacity is exceeded.
■ The email address contains a character string that is restricted from use.For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.
If you are using an email address that contains the relevant string, please register again using a different email address.
The following email addresses are in compliance with the global Internet communication standard RFC (Request for Comments).
As it does not comply with the regulations, it cannot be used in principle.
<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (immediately before @)
4. If the part before the @ is 64 characters or more
5. If the entire email address is longer than 256 characters
■ Check the email appPlease check that your email app is set up correctly to receive emails.
*If you have any questions regarding the settings for your email app, please contact your mobile phone carrier.
<For iPhone users>
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."
When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".
■OtherPlease change your settings so that you can receive emails from PCs and emails with URLs.
Depending on the email client or email app you use, related emails may be displayed together as a thread.
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If you have checked the above and are still unable to receive emails, please contact your mobile phone company or provider.
If you have registered both a PC and a mobile phone email address, two entries for the same email will be displayed.
At our online shop, your order is considered complete when the order completion screen is displayed. (If you pay at a convenience store, your order will be confirmed after your payment is complete.)
If you do not receive an email, please check your order history from My Page or contact us via the inquiry form before placing your order again.
