The Company has established the following terms and conditions (hereinafter referred to as the "Terms") for the smooth operation of the Service.
These Terms apply to all users of the Service. However, if there is a difference between these Terms and the terms of use posted on the website operated by our company (hereinafter referred to as "this site"), detailed explanations of the Service, individual Specified Commercial Transactions Act, notices, guidelines, etc. (hereinafter referred to as "other terms, etc."), the other terms, etc. shall take precedence.
In these Terms and Conditions, "User" refers to anyone who browses this site, purchases products listed on this site, or otherwise uses this service. By using this service, the user is deemed to have agreed to these Terms and Conditions.

1. We may, at our discretion, add, delete, modify, or otherwise change these Terms and Conditions in the following cases:

• 1) When the changes to these Terms and Conditions are in the general interest of users.
• 2) When the change to these Terms and Conditions does not contradict the purpose of the contract and is reasonable in light of the necessity for the change, the appropriateness of the content after the change, the content of the change, and other circumstances related to the change.

If the Terms are amended as described above, the Company will notify users by displaying on the Service the fact that the Terms are being amended, the content of the amended Terms, and the effective date of the amendments, or by other appropriate means. The amended Terms will come into effect as of the effective date stated above. The amended Terms will apply to users who use the Service after the amendments to the Terms come into effect.

2. This service constitutes a "standard transaction" as defined in Article 548-2, Paragraph 1 of the Civil Code, and these Terms and Conditions constitute "standard terms and conditions" as defined in the same paragraph.

1. Users shall use the Service in accordance with these Terms and Conditions and any other conditions set forth by the Company.

2. Users shall be solely responsible for any information they transmit through the Service and shall not cause any inconvenience or damage to the Company.

3. If the user is a minor, the consent or agreement of a parent or guardian is required to use this service. If the user registers by themselves without the consent or agreement of a parent or guardian, they will be deemed to have agreed to these terms and conditions.

4. We do not guarantee that the content of this site will be adapted to the environments of all users or will function properly.

5. Access to this site is at the user's own discretion, and the user shall bear responsibility for the use of this service.

To facilitate ordering when continuing to use this service, we have a membership registration function that stores order information and shipping address information.
In these Terms and Conditions, "Member" refers collectively to a user of the Service who understands and accepts all of the contents of these Terms and Conditions, applies for membership registration in accordance with the procedures prescribed by the Company, and whose application is approved by the Company.

When placing an order, members can choose the shipping address and ordering method based on their member information.

1. Member registration information will be held by our company, and personally identifiable information (name, address, telephone number, email address) will not, in principle, be provided to any outside party except for entrustment to subcontractors within the scope necessary for the provision of the Service, use of our related services, or when the member himself/herself has consented to disclosure.

2. When registering as a member under the preceding paragraph, you agree to the "Plus member ID and Affiliated Services Terms of Use" (hereinafter referred to as the "Membership Terms") operated by our company.

3. The Company will issue to Members a "login ID" and "password" as information necessary for using the Service, in a manner separately specified by the Company.

4. When using this service, some services may allow you to use part of the information registered on the relevant official website or fan club site as shipping address information. In this case, the registered information will be retained on this site and used within the scope of use of this service.

The sales contract between the User (including those who have registered as members under the previous two Articles; the same applies below) and our company (including our affiliated companies; the same applies below) shall be deemed to have been established at the times specified in the following items.

1. When the Company receives the order information from the User. However, if the purchase application information does not reach the Company due to a system failure, the application will not be effective, and the Company shall not be liable for any damages incurred by the User as a result.

2. Minor users must obtain the consent and agreement of their parents or legal guardians before ordering products.

3. After the sales contract is concluded, we may charge the user the price (hereinafter referred to as "Price") based on the sales contract concluded between the user and us, by the payment method specified by the user at the time of ordering as set forth in Article 8, Paragraph 1. The settlement between us and the user will be completed when we receive the Price.

1. We may cancel a sales contract for the following reasons even after it has been concluded. In such cases, we will contact you individually.

• 1) If the product cannot be delivered due to an unknown delivery address or long-term absence.
• 2) If it is discovered that the user's personal information contains false information.
• 3) If the user fails to pay the fee within the specified period.
• 4) If you choose to pay by credit card and your credit card company does not approve the payment.
• 5) If the user does not respond to a request from our company (via the user's registered email address or other contact information) regarding the terms of the purchase of the product (payment, delivery of the product, and other conditions) within two weeks.
• 6) If you select deferred payment and the product is shipped, but the user does not receive the product or pay for it after the storage period set by the delivery company has expired.
• 7) If the manufacturer or supplier discontinues production of the product or is otherwise unable to supply it.
• 8) When it becomes impossible to deliver the product due to reasons not attributable to our company.

2. Notwithstanding the provisions of the preceding paragraph, if any fraudulent or inappropriate conduct is found in relation to the use of the Service, the Company may cancel or terminate the sales contract or take other appropriate measures.

1. When purchasing a product, the user can choose to pay by credit card, convenience store, or deferred payment.

2. We may add or delete the payment methods set forth in the preceding paragraph.

3. If the credit card company designated by the User notifies the User of a default in credit card payment, the Company may request the User to pay the amount by another payment method.
*Please note that if you pay by credit card, the billing statement will be from "Goods Online Shop."

1. We will deliver the product to the user or to the shipping address designated by the user by a delivery company designated by us. Shipping of the product will be limited to within Japan.

2. In the case of payment at a convenience store, the Company shall begin arranging for the shipment of the product after confirming the payment of the product price, etc. as set forth in Article 9, Paragraph 1.

3. In the case of payment by credit card, our company will begin arranging for shipping of the product after approval from the credit card company.

4. In the case of deferred payment, our company will begin arranging for shipping of the product after the order has passed the screening process of the payment company.

5. If the delivery company specified in paragraph 1 of this Article delivers the product to the location specified by the user, but the delivery address is unknown or the user does not receive the product within the storage period specified by the delivery company in the preceding paragraph, the Company shall be deemed to have fulfilled its obligation to deliver the product under the sales contract and shall be exempt from liability for default to the user. In this case, the Company shall be deemed to have stored the product with the same duty of care as it would in its own property, and any additional costs associated with such storage shall be borne by the user.

6. If the User does not collect the Product after a reasonable period of time, the Company may terminate the sales contract in accordance with these Terms and Conditions and claim damages incurred from the User.

7. If a prepaid item, such as a credit card payment, is returned due to reasons of the user, such as a long absence, the user will be notified by the email address registered by the user, but if the storage period set by our company has expired, the item will be disposed of. If you wish to have the returned item re-sent, we will do so only within the storage period, but the shipping fee for the re-send will be borne by the user (actual cost).

8. If the user is absent on the delivery date and the shipping company takes the product back without delivering it and leaves a "notice of absence," the user must contact the shipping company themselves and arrange for redelivery.

9. Normally, we will ship the product within 7 days after confirming your payment. However, in the case of made-to-order products, this does not apply, and the shipping time will be specified on the individual product page.

10. The delivery period for the product may be extended beyond the period specified in the preceding paragraph for the reasons specified in the following items.

• 1) If the product is temporarily out of stock.
• 2) If there is a problem with your application (missing required information, filling in incorrect information, paying too much or too little, etc.).
• 3) Periods during which delivery is impossible due to force majeure such as weather or natural disasters.
• 4) If delivery is delayed due to circumstances on the part of the delivery company after the product has been shipped.
• 5) If the period falls during holidays such as New Year's holidays or Golden Week.

11. Ownership of the product will be transferred from our company to the user upon receipt of the product. However, in the case of payment by credit card, the ownership will be subject to the terms and conditions separately concluded between the user and the credit card company.

12. Users and members acknowledge in advance that Yamato's mail service, Neco-Plus uses simple packaging and that the delivery company does not provide any guarantee for accidents such as loss or damage that occur during delivery.

13. Even if the product is not delivered due to theft or loss after it has been sent Yamato's mail service, Neco-Plus and posted in your mailbox, we will not be able to provide a replacement, compensation, or refund.

14. Please note that we cannot respond to inquiries or complaints regarding delivery accidents that occur when using Yamato's mail service, Neco-Plus delivery.

15. The Company shall not be liable for any direct or indirect damage suffered by the User due to delay in delivery of the Product to the User.

1. For all orders, once the sales contract has been concluded, the user cannot change to another product, change the specifications, cancel, or return or exchange the product for their own reasons.

2. After receiving the product, the user must promptly check the product for any damage, defects, or incorrect product, and if there are any, must contact our company within 7 days of receiving the product. If we determine that the damage is attributable to our company, we will replace the product with a new one free of charge. Furthermore, the user must keep the product in the original packaging when it was delivered.

3. In the case of the preceding paragraph, the user shall contact the department in charge, which will be displayed separately on the website, by email or telephone, and return the product by cash on delivery so that it arrives at the address designated by our company within seven days of receiving the product.

4. Our company will not accept exchanges or returns for products that are damaged or defective due to reasons attributable to the user, products that have been used, or cancellations due to the user's convenience.

In any of the following cases, the Company may change, add, suspend or discontinue the Service without prior notice to the User or without the User's consent. Furthermore, the Company shall not be liable for any damages suffered by the User as a result of the change, addition, suspension or discontinuation of the Service.

1. When necessary for scheduled and emergency maintenance of the system.

2. When system operation becomes difficult due to fire, power outage, interference by a third party, etc.

3. When the service cannot be provided due to a natural disaster.

4. When we deem it necessary.

We will handle users' personal information in accordance with our separately established "Privacy Policy."

Users may not use or disclose any information, such as copyrighted material, provided through our company beyond the scope of personal use by the user as defined by the Copyright Act without the consent of the rights holder. If a problem arises regarding intellectual property rights, such as copyright, due to a violation of the provisions of this article, the user shall resolve the problem at his/her own expense and responsibility, and shall not cause any inconvenience or damage to our company.

Users shall not engage in any of the following acts:

1. Criminal acts, acts contrary to public order and morals, acts that violate other laws and regulations, or acts that may result in such acts.

2. Any act that interferes with the operation or business of our company, or any act that may do so.

3. Any act that damages the reputation of our company or a third party, or that causes inconvenience, disadvantage or damage, or that has the potential to do so.

4. Using the Service by fraudulently using the personal information of a third party or false information.

5. Any act that violates or may violate these Terms and Conditions and the "Membership Terms and Conditions" separately established by our company.

6. Any other act that the Company deems inappropriate.

1. This site may freely change, delete, or add to the structure, content, web pages, and other aspects of the website, and is not obligated to return the website to its state prior to any change, deletion, or addition at the user's request. The same applies to the entire EC system, including programs and databases.

2. The Company shall not be liable for any damage suffered by users or third parties due to delays or interruptions in the provision of services on this site, except in cases where such damage is caused by the Company's willful misconduct or gross negligence.

3. If a user causes damage to another user or a third party through the use of this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to the Company.

4. Notwithstanding the provisions of the preceding paragraphs and these Terms, etc., even if the Company is liable to the User for any reason, the scope of the Company's liability for compensation shall be limited to ordinary and direct damages, with an upper limit of the User's purchase price for the product in the month in which the damage occurred, and the Company shall not be liable for compensation for incidental damages, indirect damages, special damages, future damages, or damages related to lost profits. However, this shall not apply if the User suffers damages due to the Company's willful misconduct or gross negligence.

5. The Company shall not be liable for any disputes arising in connection with the performance of obligations related to transactions, such as the sale and purchase of goods, conducted between users and third parties through this Site, or with respect to any other transactions.

1. If any problem arises in relation to the use of this service that cannot be resolved by these Terms and Conditions, the user and our company shall negotiate in good faith to resolve the problem.

2. In the event that litigation becomes necessary regarding the use of this service, you agree in advance that the Tokyo District Court shall be the exclusive court of first instance.

3. If the User incurs a debt to the Company due to non-payment of the purchase price or other violation of these Terms and Conditions by the User, and the Company employs an attorney to collect the claim, the User shall also be responsible for reasonable attorney's fees.

The interpretation and application of these Terms and Conditions shall be governed by Japanese law.

The Company may change these Terms and Conditions as set forth in Article 2. In such cases, the changed Terms and Conditions will take effect as soon as they are posted and displayed on this website.

Supplementary Provisions Revised December 6, 2022