International Orders
"DXTEEN OFFICIAL STORE" (hereinafter referred to as ""this site"") does not ship directly overseas.
We recommend that customers who wish to ship overseas use FROM JAPAN, a proxy shipping service.
FROM JAPAN is a service that purchases products on behalf of its customers and ships those products to designated overseas addresses.
Separate registration with FROM JAPAN is needed before the service can be used.
Be sure to read and agree to the following important points before beginning use.
Instructions
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STEP1
Click the FROM JAPAN banner
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Clicking the FROM JAPAN banner for the item you want to purchase will take you to the FROM JAPAN site.
*The banner is only displayed when browsing from overseas locations.
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STEP2
Order on the FROM JAPAN site
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You will be directed to a page explaining how to shop with FROM JAPAN.
Please follow the instructions to complete the order procedure with the FROM JAPAN service.
Please note that payments made with the FROM JAPAN service will come in two parts.
- ・First: Payment for the product
- ・Second: Payment for shipping and other fees
Please visit this link for details.
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STEP3
Shipping procedures begin after payment completion
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After completing the order process and payment with FROM JAPAN,
FROM JAPAN will proceed to ship the product(s) to you.
*Fanplus the operator of this site, is unable to answer inquiries regarding the use of DXTEEN OFFICIAL FANCLUB sites and services other than those listed on this page. We also cannot answer inquiries regarding time of product delivery, delivery methods, etc.
*It may take a considerable amount of time for a delivery to arrive.
A cautionary note when purchasing DXTEEN OFFICIAL FANCLUB member-only products through FROM JAPAN
The purchase of DXTEEN OFFICIAL FANCLUB member-only products requires registered member information (Plus member ID, date of birth, and name).
*Purchase may not be possible if incorrect information is provided.
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STEP1
Click Leave comment
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Click Leave comment in the Comments section of the manual quote request page.
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STEP2
Enter member information
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In the Contact field, enter your registered DXTEEN OFFICIAL FANCLUB member information (Plus member ID, date of birth, full name) and request a manual quote.
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If the information you entered does not match with registered DXTEEN OFFICIAL FANCLUB member information or cannot be confirmed, FROM JAPAN will contact you. Please be aware that purchase may not be possible if your member information cannot be confirmed.
Important points
- ・FROM JAPAN for proxy purchasing and DXTEEN OFFICIAL STORE are operated by different companies. For inquiries about FROM JAPAN, contact the FROM JAPAN customer support. Such inquiries cannot be answered by Fanplus which operates DXTEEN OFFICIAL STORE.
- ・The purchasing procedure and terms of use for FROM JAPAN are different from DXTEEN OFFICIAL STORE's. When using FROM JAPAN services, check FROM JAPAN's terms of use, cautions, explanations, etc. If you have any questions, contact FROM JAPAN.
- ・Because of the way our service works, you may need to wait a while from the time you submit your manual FROM JAPAN quote request to the time the proxy purchase is actually completed.
Please understand that limited-quantity items may become sold out during the process.
For limited-time items, please be sure to start the process early.
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・When you make a purchase using the FROM JAPAN service, the item's delivery date will vary from what is listed on the product page.
Items with a scheduled release date will be delivered to the address designated by the proxy shipping provider during the delivery period indicated on the product page. Delivery to the customer is expected to take some time. We appreciate your understanding in advance.
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・In some cases it may not be possible to deliver within the validity period of promotional campaigns and such that use raffle ticket entries, serial numbers, etc.
Please note that we do not accept cancellations or offer refunds.
- ・Proxy service FROM JAPAN and the DXTEEN OFFICIAL STORE are services operated by different companies. Fanplus, the operator of this site, cannot answer inquiries concerning FROM JAPAN. For such inquiries, please contact FROM JAPAN customer support.
- ・The methods of purchase and terms of service for FROM JAPAN are different from those of DXTEEN OFFICIAL STORE. When using the FROM JAPAN service, be sure to check their terms of service and any relevant notes of caution, explanations, etc. Please direct inquiries to FROM JAPAN.
- ・Due to the nature of the FROM JAPAN service, a considerable length of time may pass from manual quote issuance to proxy purchase completion.
Limited-time products may be sold out during this period.
We suggest ordering limited-time products in a timely fashion.
- ・For products with a specified release date, the delivery date displayed on the product page refers to the date of delivery by the proxy service to the specified destination.
Please note that it may take a considerable amount of time for a delivery to arrive.
- ・If you won the lottery for the W prize exclusive to DXTEEN OFFICIAL STORE, you will receive notification and the prize shipment from Fanplus corporation.
- ・DXTEEN OFFICIAL FANCLUB member-only products may not be purchasable unless correct member information is entered.
- ・Fanplus, the operator of this site, is not responsible for problems with the overseas shipment (loss or damage) or with contracts, negotiations, transactions, etc. with FROM JAPAN.
